RingCentral, Inc.

Overview

RingCentral, Inc. is a cloud communications and customer-engagement software company. Its integrated offerings include business phone, messaging, video collaboration, contact-center software, workforce engagement management, and AI-enabled communications. Its products span unified communications as a service (UCaaS), contact-center as a service (CCaaS), video, and events; RingEX combines voice, messaging, and video services.[1]+2

The company’s stated mission is to help people create stronger relationships with their customers, apps, and one another.[4] Its services have an international footprint: RingEX was available in 45 countries in the FY2025 filing, and the company’s current website lists service in 46 countries.[5][6] RingCentral reported FY2025 revenue of $2.515 billion and describes its workforce as approximately 8,000 globally.[7][6] [1]+6

Products & services

RingCentral’s portfolio includes RingEX, its unified communications platform, and cloud contact-center offerings, alongside RingCentral AI, Video and Events [2]. RingEX combines cloud telephony—including interactive voice response, advanced call queues and call management—with SMS/MMS, team messaging, cloud fax and AI-enhanced video meetings. It also offers analytics, cloud-migration tools, APIs and integrations with business applications. The company describes the service as available in 45 countries, with phone numbers available in 100 [3]+3.

RingCentral Contact Center combines contact-center technology from NICE with RingEX and supports more than 30 voice and digital channels [5]. RingCX is RingCentral’s native CCaaS platform, offering voice, chat, email and messaging; supervisor analytics; predictive dialing and automated campaigns; AI virtual assistants for self-service; CRM integrations; and integration with RingEX [11][12]. The Customer Engagement Bundle combines phone, messaging and SMS with advanced queues, callback features and supervisor insights [13]. RingCentral for Microsoft Teams adds RingCentral phone, SMS, fax and customer-experience services within Teams [14].

RingCentral’s AI offerings cover different stages of customer interactions. AI Receptionist answers inbound calls, identifies caller intent, handles questions, captures leads and can hand off calls with summaries. AI Virtual Assistant provides summaries, key points, action items, multilingual composition and translation, and contextual prompts. AI Conversation Expert analyzes interactions for coaching, quality, sentiment and revenue insights. Contact-center AI capabilities also include live agent guidance, supervisor assistance and automated quality evaluation [15]+5. RingCentral’s Events offering supports virtual, hybrid, webinar and onsite events [21].

The company does not disclose revenue by named cloud product. Subscriptions generated more than 90% of total revenue in 2025 and 2024, and also more than 90% for the first half of 2026 and the comparable 2025 period [22][23]. RingCentral reported approximately $100 million of 2025 ARR from new products, including its AI-led portfolio; AI products are offered with usage-based pricing or as subscription add-ons [24]. [2]+19

Geographic presence

RingCentral’s headquarters are in Belmont, California. Its offices, data centers, co-location and R&D facilities, and third-party customer-service centers are located in the U.S. and in Spain, Bulgaria, and several Asian countries, including China, the Philippines, India, and Australia; the filing also names Georgia without specifying which Georgia.[25][26] The company describes operating expenses as primarily U.S.-based, with smaller operations in Canada, Europe, and Asia-Pacific. Customers in North America and Europe are served from hosting facilities in those regions, while customers in other international regions are served through third-party co-location facilities.[27][28]

At December 31, 2025, RingCentral reported 7,378 personnel, including employees and personnel from third-party outsourcing firms; approximately 74% were outside the U.S., across about 36 countries.[29] Approximately 87% of its consolidated long-lived assets were in the U.S.; no other single country outside the U.S. accounted for more than 10%.[30] The FY2025 filing does not disclose revenue by country or region.[31] [25]+6

Business segments

RingCentral reports one operating and reportable segment, managed on a consolidated basis; it does not disclose separate GAAP segments or segment-specific revenue contributions. The single segment therefore represents 100% of FY2025 revenue: $2.515 billion. FY2025 operating income was $120.6 million, or a 4.8% operating margin. The company’s Q2 2026 filing confirms the same single-segment reporting approach.[32]+2

The company describes several product lines, but these are not separately reported segments. RingEX provides unified communications services including voice, messaging and video; RingCentral Contact Center provides omnichannel contact-center capabilities; and RingCX is a native customer-engagement platform.[3]+3

RingEX and RingCentral contact-center solutions together accounted for over 90% of subscription revenue in FY2025. Contact-center solutions alone represented over 10% of total revenue—equivalent to more than approximately $252 million against FY2025 total revenue—but RingCentral does not disclose an exact product-level revenue split.[36][33] [32]+8

Company history

RingCentral was founded in 1999 by Vlad Shmunis and Vlad Vendrow, and launched its cloud business-phone service in 2003.[37][38] In September 2013, its Class A shares began trading on the New York Stock Exchange under the symbol RNG.[39]

From 2015 to 2019, the company expanded into team collaboration and customer engagement through acquisitions including Glip, Dimelo and Connect First.[40]+2 In 2019, it entered a strategic partnership with Avaya to provide unified communications services; Avaya Cloud Office became generally available in 2020.[43][44]

In 2023, RingCentral acquired Hopin’s Events and Session product lines, expanding its video and events offerings.[45] That year, Tarek Robbiati briefly took over as CEO before Shmunis returned to the role in December.[46][47] In 2024, the company rebranded its MVP offering as RingEX and introduced AI features; in 2025, its AI Receptionist product became generally available.[48][49] [37]+12

Sources

• RingCentral, Inc. — Full financial report (2026 Q 2)
  5 citations

  [1][2][23][28][34]
• RingCentral, Inc. — Full financial report (2025 Y)
  29 citations

  [3][4][5][7][8][9][10][11][12][13][14][15][16][17][18][19][20][22][24][25][26][27][29][30][31][32][33][35][36]
• www.ringcentral.com[6]
• www.ringcentral.com[21]
• RingCentral, Inc. — Ipo (2023 O)
  3 citations

  [37][38][39]
• ir.ringcentral.com[40]
• ir.ringcentral.com[41]
• ir.ringcentral.com[42]
• ir.ringcentral.com[43]
• ir.ringcentral.com[44]
• ir.ringcentral.com[45]
• ir.ringcentral.com[46]
• ir.ringcentral.com[47]
• ir.ringcentral.com[48]
• ir.ringcentral.com[49]