Privacy requests

Email inquiries@finbar.com with the subject “Privacy request”. You can contact us without signing in, including after an account has been closed.

Tell us which email address or workspace your request concerns and whether you want access, correction, deletion, restriction, portability or to object to processing. Do not send passwords, access tokens, payment-card details or identity documents in your initial message. We may ask for proportionate information to verify your identity and clarify the request.

We will respond within the applicable statutory period, normally one month for UK/EU data-rights requests, and explain any lawful extension or exception. If a business customer controls the information, we will help direct your request to the appropriate organisation.

Account deletion

In the app, open Account and choose Delete account. This removes account access and starts the account-deletion process. Some records may remain where retention is required or permitted by law, and backups or third-party systems may follow separate deletion schedules. Deletion is not a substitute for a data-access request: request information you need before deleting your account.

The privacy notice sets out our active-system and backup deletion targets and retention of limited records. Those targets do not extend your applicable statutory rights or deadlines.

Complaints and preferences

You can use the same email address to complain about our information handling. Where UK data protection law applies, we will acknowledge your complaint within 30 days, investigate without undue delay, keep you informed and tell you the outcome. This is separate from the deadline for responding to a data-rights request. You may also complain directly to the ICO or another competent supervisory authority.

Use Cookie settings on the marketing website to withdraw permission for its optional form. Promotional emails require a separate opt-in; use their unsubscribe link or contact us to stop them. A service enquiry or permission to load the form does not itself sign you up for marketing. Necessary service, billing and security messages remain separate.