Overview
NICE Ltd. is a global enterprise-software company focused on AI-powered cloud software for customer engagement and financial crime and compliance. Its CXone platform supports customer-service operations, while its financial-crime solutions help organizations address fraud, money laundering and regulatory requirements.[1]
NICE describes its mission as bringing together technology, people and purpose to help organizations transform customer and workforce experiences through AI-powered solutions. The company was founded in 1986 and has since expanded into cloud-based customer-service software, including through its 2016 acquisition of inContact.[2][3][4]
For FY2025, NICE reported revenue of approximately $2.95 billion.[5] The company reported 8,700 employees in an August 2025 corporate overview and serves more than 25,000 organizations in over 150 countries, indicating a substantial international presence.[6][7] [1][2][3][4][5][6][7][2][6][7]
Products & services
NICE’s Customer Engagement portfolio centers on CXone, a cloud-native, AI-first platform that combines customer data, knowledge, workflows and AI models. It uses predictive, generative and real-time AI to interpret intent, analyze sentiment and execute workflows, while its orchestration layer coordinates voice, digital and self-service interactions across systems and teams. CXone capabilities include AI agents, IVR, omnichannel routing, knowledge management, workforce management, analytics, quality management, outbound engagement, and agent and supervisor copilots.[8][9][10] Named offerings include CXone Autopilot, Copilot, Agents, Orchestrator, AI Studio, Proactive AI Agent and Experience Memory.[11][12]
NICE’s Financial Crime and Compliance portfolio includes X-Sight and Xceed. X-Sight is an AI-cloud platform for financial institutions, with machine learning, generative and Agentic AI, analytics and configurable controls for financial-crime programs; Xceed packages fraud and anti-money-laundering capabilities for mid-market organizations. The portfolio applies automation, analytics, natural-language processing and large language models to risk workflows, fraud and financial-crime detection, and investigations.[13][14][15][16][17] X-Sight ActOne is an investigation and workflow offering using Agentic AI; Xceed AML includes graph-based link analysis, configurable rules, watchlist monitoring and evidence retention.[18][19]
NICE also provides AI-enabled Public Safety and Justice workflows for police, prosecutors, public defenders, courts and correctional institutions, including tools to manage and review digital evidence.[20] In 2025, Customer Engagement generated $2,459.974 million, approximately 83.5% of revenue, and Financial Crime and Compliance generated $485.425 million, approximately 16.5%.[21][22] By delivery category, cloud revenue was $2,238.421 million (about 76.0%), services revenue was $559.989 million (about 19.0%), and product revenue was $146.989 million (about 5.0%). These figures describe delivery and segment mix, not revenue attributable to individual named products.[5][23] [8][9][10][11][12][13][14][15][16][17][18][19][20][21][22][5][5][5][23][10][11][12][18][16][17][19]
Geographic presence
For the year ended December 31, 2025, NICE reported revenue of $2,945.4 million: $2,465.6 million from the Americas (about 83.7%), $325.1 million from EMEA (about 11.0%), and $154.7 million from APAC (about 5.3%). The Americas region includes the United States, Canada, and Central and South America.[24]
NICE identifies its North American headquarters in Hoboken, New Jersey, and says its research and development activities are conducted primarily in Israel, India, and the United States.[25][26] Its significant-subsidiary list includes entities in Australia, Brazil, Canada, Germany, India, Israel, Japan, Mexico, the Netherlands, Singapore, the United Arab Emirates, the United Kingdom, and the United States; this list does not necessarily represent all office locations.[27]
NICE’s global-locations page lists 30 offices worldwide and identifies its headquarters in Ra’anana, Israel. The company reports more than 10,000 employees and customers in over 150 countries, but does not provide an employee distribution by country on that page.[28][29] [24][25][26][27][28][29]
Business segments
NICE reports two formal operating segments. Customer Engagement focuses on automating customer service, augmenting workforces with AI, and unifying enterprise knowledge, data, and AI models. It generated $2,460 million in FY2025, approximately 83.5% of total revenue, compared with $2,282 million (83.4%) in FY2024. Financial Crime and Compliance provides AI-enabled solutions to identify risk, prevent money laundering and fraud, and support financial-markets compliance; it generated $485 million in FY2025, approximately 16.5% of revenue, versus $453 million (16.6%) in FY2024.[30][31][22][32]
NICE also discloses revenue by type, but these are not additional reportable segments: cloud revenue was about 76% of FY2025 revenue, while services and products accounted for the remainder.[23][33][34] [30][31][22][22][22][32][32][32][23][33][34]
Company history
NICE was founded in Israel in 1986, with early operations in communications logging and recording; it expanded into telephone voice recording in the early 1990s.[35][36] Its shares began trading on the Tel Aviv Stock Exchange in 1991, followed by its American depositary receipts on Nasdaq in 1996.[37]
The company broadened its business through acquisitions, including Thales Contact Solutions in 2002 and Dictaphone’s Communications Recording Systems assets in 2005.[38][39] In 2007 it acquired Actimize, extending its activities into financial crime prevention and compliance.[40]
NICE added customer-experience and performance-management businesses with its 2011 acquisition of Fizzback and its 2012 acquisition of Merced Systems.[41][42] Barak Eilam became CEO in 2014, the year NICE introduced its Engage capture platform.[43] In 2016, the company acquired Nexidia and inContact and changed its name from NICE Systems Ltd. to NICE Ltd.; in 2017, it introduced the CXone cloud customer-experience platform.[44][45][46][47] [35][36][37][38][39][40][41][42][43][44][45][46][47]
Sources
- NICE Ltd. — Full financial report (2025 Y)
- resources.nice.com[2]
- resources.nice.com[6]
- resources.nice.com[7]
- www.nice.com[10]
- www.nice.com[11]
- www.nice.com[12]
- www.niceactimize.com[16]
- www.niceactimize.com[17]
- www.nice.com[18]
- www.niceactimize.com[19]
- www.nice.com[28]
- www.nice.com[29]
- www.encyclopedia.com[35]
- en.globes.co.il[36]
- www.nice.com[37]
- www.sec.gov[38]
- www.sec.gov[39]
- www.sec.gov[40]
- www.sec.gov[41]
- www.prnewswire.com[42]
- www.sec.gov[43]
- www.prnewswire.com[44]
- www.businesswire.com[45]
- www.businesswire.com[46]
- www.businesswire.com[47]
Continue your research
From company context to financial detail.
Explore original sources and worldwide fundamental financial data and intelligence with Finbar.
Explore NICE Ltd. in Finbar ↗