MITIE GROUP

Overview

Mitie Group is a UK-led facilities management, transformation and compliance company serving public- and private-sector customers. Its services include facilities management and technical capabilities such as engineering, defence, healthcare, security and environmental services.[1]+2 The company’s stated purpose is “Better places, thriving communities.” [4]

Founded in 1987, Mitie reported revenue of £5.62 billion and approximately 84,000 colleagues for FY2026, the year ended 31 March 2026.[1][5] Its operations are concentrated in the UK, with an international presence including Spain and Ireland.[6][7] [1]+6

Products & services

Mitie’s offerings include facilities management services such as condition-based engineering maintenance, risk-based security and demand-led hygiene. Its FY2026 materials report these technology-enabled services across 700 engineering sites, 8,200 security sites and 400 hygiene sites; its Mozaic360 data and insight platform serves more than 140 strategic customers.[8][9]

Its digital service products include MERLIN Connect and MERLIN Secure, Hark., ARIA, ESME and NET ZERO. The company reports more than 2,000 customer sites for MERLIN Connect and more than 8,000 for MERLIN Secure; ARIA automates 43% of service requests, while ESME is an Azure OpenAI chatbot and NET ZERO supports carbon reporting and pathway optimisation.[10] Fire and security services include fire detection, mechanical and passive fire protection, kitchen suppression, risk assessments, BMS and ICT, remote monitoring, CCTV analytics, intruder detection, access control and perimeter security. Mitie describes an end-to-end service spanning assessment, design, installation, maintenance and 24/7 monitoring.[11]+2

Other named offerings include building infrastructure projects; decarbonisation technologies such as solar and power connections; waste management; environmental services; and compliance services. Its “TIC in a van” service combines more than 20 services with measurement data, reporting and compliance evidence. FY2026 disclosures do not provide revenue or performance percentages for individual named products or services.[8]+3 [8]+8

Geographic presence

In FY26 (year ended 31 March 2026), Mitie generated £5,271.4m of revenue in the UK, £226.7m in Spain, £62.5m in Ireland and £58.0m in other countries, out of £5,618.6m total. These represent approximately 93.8%, 4.0%, 1.1% and 1.0% of revenue, respectively; “other countries” is not further disaggregated.[6] The FY26 results also describe activity in Spain, including work in the Canary Islands and Madrid, and customer activity in high-growth European locations including the Nordics, although Nordic revenue and specific countries are not stated.[17][18]

The FY25 annual report gives a regional employee count of 76,420: 65,362 in the UK, 9,642 in Spain and 1,416 in Ireland—approximately 85.5%, 12.6% and 1.9%, respectively. These are FY25 figures, not a FY26 employee breakdown.[19][20] [6]+4

Business segments

For the year ended 31 March 2026, Mitie reported two operating segments: **Business Services** and **Technical Services**. Business Services generated £2,985.1 million, approximately 53.1% of group revenue of £5,618.6 million. Its activities include security, hygiene and landscapes, facilities compliance, central government, immigration and justice, and Spain.[21]+2 Technical Services generated £2,633.5 million, approximately 46.9% of group revenue. It focuses on engineering services and projects, including Defence and Healthcare, Local Government & Education.[21][23]

Mitie also presents its activities by growth-pillar service lines; these are not additional operating segments. Within Business Services, revenue mix was 75% Facilities Management, 11% Facilities Transformation and 14% Facilities Compliance; within Technical Services, it was 59% Facilities Management and 41% Facilities Transformation.[24]+2 Communities is no longer a reportable segment: Healthcare, Local Government & Education was moved to Technical Services, while Immigration & Justice and Compliance moved to Business Services.[26][27] [21]+7

Company history

Mitie was founded in 1987 by Ian Stewart and David Telling. In 2007, Ruby McGregor-Smith succeeded Stewart as chief executive, and the company continued broadening its facilities-services operations, including through its 2009 agreement to acquire Dalkia’s UK technical facilities-management businesses.[28]+2

From 2012 to 2014, Mitie expanded into home and complex care through the acquisitions of Enara and Complete Care. It later reversed that expansion, announcing a withdrawal from domiciliary healthcare in 2016 and reporting the exit complete in 2017.[31]+3

In 2020, Mitie completed its acquisition of Interserve Facilities Management, following an agreement to combine Interserve Support Services with Mitie. A series of acquisitions from 2021 to 2023 subsequently added capabilities in areas including telecoms, electrical infrastructure, security intelligence and landscaping.[35]+5 [28]+12

Sources

• MITIE GROUP — Press release (2026 Y)
  13 citations

  [1][2][5][6][17][18][21][22][23][24][25][26][27]
• www.mitie.com[3]
• www.mitie.com[4]
• www.mitie.com[7]
• MITIE GROUP — Presentation (2026 Y)
  8 citations

  [8][9][10][11][12][14][15][16]
• www.mitie.com[13]
• MITIE GROUP — Full financial report (2025 Y)[19][20]
• www.mitie.com[28]
• news.mitie.com[29]
• news.mitie.com[30]
• news.mitie.com[31]
• news.mitie.com[32]
• news.mitie.com[33]
• news.mitie.com[34]
• news.mitie.com[35]
• news.mitie.com[36]
• news.mitie.com[37]
• news.mitie.com[38]
• news.mitie.com[39]
• news.mitie.com[40]