Genpact LTD

Overview

Genpact Ltd. is a global professional services company that combines technology, data and AI, advisory, and business-process expertise to run and transform enterprise operations. Its services include advanced technology solutions and core business services, supporting functions such as finance and supply chain as well as banking and insurance operations.[1][2]

Genpact describes its purpose as “the relentless pursuit of a world that works better for people.” [3] The company’s global footprint includes clients in more than 35 countries; its latest available 2026 quarterly filing reports over 141,000 employees. For the year ended December 31, 2025, revenue was $5.0799 billion.[4]+3 [1]+6

Products & services

Genpact’s services include data and AI strategy, data engineering and management, domain-focused AI and generative-AI work, digital technology, advisory services, and managed operations. Its supply-chain services span plan, source, make, deliver, and aftersales, including resilience and orchestration work.[8]+2 AI Maestro is an enterprise platform for coordinating agentic solutions, with governance, observability, and human oversight across existing technology environments.[11]

Genpact’s named agentic products include AP Suite, Record-to-Report Suite, AR Suite, Finance Actions Hub, Procurement Suite, Order Assist, Insurance Policy Suite, and Banking Analyst Suite.[12] Their described capabilities include invoice capture and matching, supplier-query and exception handling; journal entries, reconciliations and close monitoring; collections, disputes and cash application; forecasting and scenario modeling; sourcing and requisition validation; order-exception handling; commercial underwriting workflows; and AML transaction-monitoring investigations.[13]+7

For the six months ended June 30, 2026, Advanced Technology Solutions (ATS) generated $708.6 million in revenue and Core Business Services (CBS) generated $1,931.0 million. Against total revenue of $2,639.5 million, these segments represented approximately 26.8% and 73.2%, respectively; they are service segments, not individual-product revenue shares.[21]+2 [8]+15

Geographic presence

In FY2025, Genpact revenue by service-delivery location was concentrated in India ($2,983 million; 58.7%), followed by Asia excluding India ($788 million; 15.5%), North and Latin America ($730 million; 14.4%), and Europe ($578 million; 11.4%). The company allocates this revenue by the location of its service-delivery centers; it notes that some revenue attributed to India includes work performed abroad at client premises by India-based personnel.[24][25]

By customer location, North America accounted for 71% of 2025 revenue and Europe 22%, a separate measure from the delivery-location breakdown.[26] Genpact identifies delivery centers, primarily, in China, Costa Rica, India, Israel, Malaysia, and the Philippines.[27] Its official locations page lists offices across Africa, Asia, Latin America, the Middle East, North America, Australia, and the UK/Europe.[28]

Genpact has also identified Romania as a significant operating location: in April 2025, it reported 5,000 professionals in the country, including more than 650 in Iași, where it opened a delivery center.[29] India accounts for most of the company’s employees, according to its FY2025 filing; a company announcement in October 2024 put 70% of its global workforce in India.[30][31] [24]+7

Business segments

For 2025, Genpact reported three business segments. Financial Services serves banking, capital markets and insurance, with services spanning customer, loan and payment operations, financial-crime and risk management, and insurance operations; it contributed approximately 26.7% of net revenue.[32]+2 Consumer and Healthcare serves consumer goods, retail, life sciences and healthcare, including work in planning, pricing, digital commerce, regulatory affairs, claims and revenue-cycle management; it contributed approximately 34.0% of net revenue.[35]+2

High Tech and Manufacturing serves high-tech hardware and software companies and manufacturers, with services including trust and safety, customer experience, supply-chain management, procurement, logistics and engineering; it contributed approximately 39.3% of net revenue.[38][39] [32]+7

Company history

Genpact began in 1997 as a 20-person business-process operations pilot within GE Capital, serving General Electric. It separated from GE in 2005 and became a publicly listed company on the New York Stock Exchange in August 2007.[7]+2

The company broadened its consulting and technology capabilities through the 2011 acquisition of Headstrong and added life-sciences regulatory expertise with Pharmalink Consulting in 2014. In 2017, it launched the Cora artificial-intelligence platform and acquired Rage Frameworks to expand its AI capabilities.[42]+3

Further expansion followed with the 2018 acquisition of Barkawi Management Consultants, adding supply-chain transformation expertise, and the 2019 acquisition of digital consultancy Rightpoint. In 2024, BK Kalra succeeded Tiger Tyagarajan as CEO; in 2025, Genpact announced the acquisition of XponentL Data to expand its data-products and AI capabilities.[46]+3 [7]+10

Sources

• Genpact LTD — Full financial report (2025 Y)
  19 citations

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• www.genpact.com[3]
• Genpact LTD — Full financial report (2026 Q 2)
  6 citations

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