# TWILIO INC

Summary updated: 2026-10-02T11:09:42.227359Z
Canonical: https://finbar.com/research/companies/twilio-inc

## Overview

Twilio Inc. is a cloud communications and customer-engagement software company. Its platform combines communications channels, software, customer data, and AI capabilities, allowing businesses to build and operate customer-facing communications and engagement experiences. [1](https://app.finbar.com/go?id=P45672561)[2](https://app.finbar.com/go?id=P29767829)

Its products include programmable messaging and voice, email services through SendGrid, identity and authentication products such as Verify, and Twilio Segment, a customer data platform. Twilio serves customers globally, with its platform supporting communications in more than 180 countries and territories. [3](https://app.finbar.com/go?id=P13563252)[4](https://app.finbar.com/go?id=P122086430)[5](https://app.finbar.com/go?id=P103608135)[6](https://app.finbar.com/go?id=P38437454)[7](https://app.finbar.com/go?id=P35550604) The company describes its purpose as empowering developers to build the future of business communications. [8](https://www.twilio.com/en-us/company)

Twilio was incorporated in 2008. For the year ended December 31, 2025, it reported revenue of $5.067 billion and 5,587 employees; it also reported more than 402,000 active customer accounts at year-end. [9](https://app.finbar.com/go?id=P77413427)[10](https://app.finbar.com/go?id=T8065720)[11](https://app.finbar.com/go?id=P74101101)[12](https://investors.twilio.com/news-releases/news-release-details/twilio-announces-fourth-quarter-and-full-year-2025-results)
[1](https://app.finbar.com/go?id=P45672561)[2](https://app.finbar.com/go?id=P29767829)[3](https://app.finbar.com/go?id=P13563252)[4](https://app.finbar.com/go?id=P122086430)[5](https://app.finbar.com/go?id=P103608135)[6](https://app.finbar.com/go?id=P38437454)[7](https://app.finbar.com/go?id=P35550604)[9](https://app.finbar.com/go?id=P77413427)[10](https://app.finbar.com/go?id=T8065720)[11](https://app.finbar.com/go?id=P74101101)[8](https://www.twilio.com/en-us/company)[12](https://investors.twilio.com/news-releases/news-release-details/twilio-announces-fourth-quarter-and-full-year-2025-results)

## Products & services

Twilio’s **Programmable Messaging** provides APIs for sending and receiving SMS, MMS, RCS and over-the-top messages, including WhatsApp and Facebook Messenger. It supports use cases such as notifications, marketing, alerts, order confirmations and conversational customer care. **Programmable Voice** provides APIs for making, managing and receiving calls over traditional phone networks and VoIP, with capabilities including AI-agent integrations, speech-to-text and text-to-speech, conferencing, emergency calling, recording and media streams. [3](https://app.finbar.com/go?id=P13563252)[4](https://app.finbar.com/go?id=P122086430)

Twilio’s email products include **SendGrid Email**, an email API with delivery, inbox placement, authentication, security, compliance and delivery-dashboard capabilities, and **Marketing Campaigns**, which provides tools for designing and managing campaigns, lists, dynamic content and testing. Its identity products include **Verify**, which supports verification through SMS, voice, email, push and passkeys; **Fraud Guard** for identifying fraudulent message traffic; and **Lookup** for real-time mobile identity information. [5](https://app.finbar.com/go?id=P103608135)[6](https://app.finbar.com/go?id=P38437454)

**Segment** is a customer data platform that unifies customer journey data into profiles. Its capabilities include web and mobile data collection, integrations, data-warehouse pipelines, Reverse ETL, privacy and compliance tools, real-time personalization, journey orchestration and AI-supported audience targeting. Twilio also provides fee-based professional services, including advisory, architecture, integration and coding support. [7](https://app.finbar.com/go?id=P35550604)[13](https://app.finbar.com/go?id=P101129886)

Twilio’s 2026 second-quarter filing describes its platform as spanning communications, memory, AI orchestration, identity, governance and observability. Messaging and Voice are primarily usage-based, while Email and Segment are primarily subscription-based; the filing reports one operating and reportable segment rather than product-level revenue percentages. [14](https://app.finbar.com/go?id=P154822758)[15](https://app.finbar.com/go?id=P154822996)[16](https://app.finbar.com/go?id=P154822781)[17](https://app.finbar.com/go?id=P154822984)
[3](https://app.finbar.com/go?id=P13563252)[4](https://app.finbar.com/go?id=P122086430)[5](https://app.finbar.com/go?id=P103608135)[6](https://app.finbar.com/go?id=P38437454)[7](https://app.finbar.com/go?id=P35550604)[13](https://app.finbar.com/go?id=P101129886)[14](https://app.finbar.com/go?id=P154822758)[15](https://app.finbar.com/go?id=P154822996)[16](https://app.finbar.com/go?id=P154822781)[17](https://app.finbar.com/go?id=P154822984)

## Geographic presence

In FY2025, 64% of Twilio’s revenue came from the United States and 36% from international markets. Revenue geography is attributed using the customer’s IP address or mailing address at registration; the filing does not provide a country-by-country breakdown. [18](https://app.finbar.com/go?id=P48338445)[19](https://app.finbar.com/go?id=T12756324) At December 31, 2025, 74% of long-lived assets were in the U.S. and 26% internationally. [20](https://app.finbar.com/go?id=T5892230)

Twilio is headquartered in San Francisco, where its principal offices occupy 83,372 square feet. It also leases offices in South America, Europe and Asia, with its international headquarters in Dublin, Ireland. [21](https://app.finbar.com/go?id=P68471503) At year-end 2025, the company had 5,587 employees, including 2,738 outside the U.S. (about 49%); the filing does not specify their distribution by country or region. [22](https://app.finbar.com/go?id=P74187861) The company reports subsidiaries across North America, South America, Europe, Asia and Australia. [23](https://app.finbar.com/go?id=P46562832)
[18](https://app.finbar.com/go?id=P48338445)[19](https://app.finbar.com/go?id=T12756324)[20](https://app.finbar.com/go?id=T5892230)[21](https://app.finbar.com/go?id=P68471503)[22](https://app.finbar.com/go?id=P74187861)[23](https://app.finbar.com/go?id=P46562832)

## Business segments

As of its 2026 Q2 reporting, Twilio reports one operating and reportable segment, rather than separate Communications and Segment results. It moved to this single-segment reporting in Q3 2025; through Q2 2025, it reported two segments. [16](https://app.finbar.com/go?id=P154822781)[24](https://app.finbar.com/go?id=P115816468)

In FY2024, the two segments were Communications, which provided APIs and software for customer-to-end-user communications, including Messaging, Voice and Email, and Segment, which provided software to support customer engagement and personalized customer relationships. [25](https://app.finbar.com/go?id=P33331003)[26](https://app.finbar.com/go?id=P374173)[27](https://app.finbar.com/go?id=P10338519) Their FY2024 revenues were $4.160 billion and $297.7 million, respectively—approximately 93.3% and 6.7% of total segment revenue of $4.458 billion. These percentages are calculated from the reported figures; current filings do not disclose separate revenue contributions for the former segments. [28](https://app.finbar.com/go?id=T973576)
[16](https://app.finbar.com/go?id=P154822781)[24](https://app.finbar.com/go?id=P115816468)[25](https://app.finbar.com/go?id=P33331003)[26](https://app.finbar.com/go?id=P374173)[27](https://app.finbar.com/go?id=P10338519)[28](https://app.finbar.com/go?id=T973576)[28](https://app.finbar.com/go?id=T973576)[28](https://app.finbar.com/go?id=T973576)

## Company history

Twilio was founded in 2008 by Jeff Lawson, Evan Cooke, and John Wolthuis, and launched its Voice API that year. It expanded into messaging with an SMS API in 2010. [29](https://www.twilio.com/en-us/blog/company/leadership-updates/twilio-leadership-update) [30](https://www.twilio.com/en-us/blog/developers/twilio-evolving-role-ai-communications) [31](https://www.twilio.com/en-us/blog/products/launches/twilio-programmable-messaging-console)

Twilio acquired authentication company Authy in 2015 and introduced its Flex programmable contact-center platform in 2018. It completed the acquisitions of email platform SendGrid in 2019, customer-data platform Segment in 2020, and toll-free messaging provider Zipwhip in 2021. [32](https://www.twilio.com/en-us/press/releases/twilio-acquires-authy-to-accelerate-strong-authentication-and-id) [33](https://www.twilio.com/en-us/press/releases/twilio-announces-the-general-availability-of-flex-fueling-the-next-generation-of-the-contact-center) [34](https://www.twilio.com/en-us/press/releases/twilio-completes-acquisition-sendgrid) [35](https://www.twilio.com/en-us/press/releases/twilio-completes-acquisition-segment-market-leading-customer-data-platform) [36](https://www.twilio.com/en-us/press/releases/twilio-completes-acquisition-of-zipwhip-a-leading-provider-of-toll-free-messaging-in-the-united-states)

On January 8, 2024, co-founder Jeff Lawson stepped down as CEO and Khozema Shipchandler assumed the role. [37](https://www.twilio.com/en-us/press/releases/twilio-announces-ceo-transition-)
[29](https://www.twilio.com/en-us/blog/company/leadership-updates/twilio-leadership-update)[30](https://www.twilio.com/en-us/blog/developers/twilio-evolving-role-ai-communications)[31](https://www.twilio.com/en-us/blog/products/launches/twilio-programmable-messaging-console)[32](https://www.twilio.com/en-us/press/releases/twilio-acquires-authy-to-accelerate-strong-authentication-and-id)[33](https://www.twilio.com/en-us/press/releases/twilio-announces-the-general-availability-of-flex-fueling-the-next-generation-of-the-contact-center)[34](https://www.twilio.com/en-us/press/releases/twilio-completes-acquisition-sendgrid)[35](https://www.twilio.com/en-us/press/releases/twilio-completes-acquisition-segment-market-leading-customer-data-platform)[36](https://www.twilio.com/en-us/press/releases/twilio-completes-acquisition-of-zipwhip-a-leading-provider-of-toll-free-messaging-in-the-united-states)[37](https://www.twilio.com/en-us/press/releases/twilio-announces-ceo-transition-)

## Sources

1. [TWILIO INC — Full financial report (2025 Y)](https://app.finbar.com/go?id=P45672561)
2. [TWILIO INC — Full financial report (2025 Y)](https://app.finbar.com/go?id=P29767829)
3. [TWILIO INC — Full financial report (2025 Y)](https://app.finbar.com/go?id=P13563252)
4. [TWILIO INC — Full financial report (2025 Y)](https://app.finbar.com/go?id=P122086430)
5. [TWILIO INC — Full financial report (2025 Y)](https://app.finbar.com/go?id=P103608135)
6. [TWILIO INC — Full financial report (2025 Y)](https://app.finbar.com/go?id=P38437454)
7. [TWILIO INC — Full financial report (2025 Y)](https://app.finbar.com/go?id=P35550604)
8. [www.twilio.com](https://www.twilio.com/en-us/company)
9. [TWILIO INC — Full financial report (2025 Y)](https://app.finbar.com/go?id=P77413427)
10. [TWILIO INC — Full financial report (2025 Y)](https://app.finbar.com/go?id=T8065720)
11. [TWILIO INC — Full financial report (2025 Y)](https://app.finbar.com/go?id=P74101101)
12. [investors.twilio.com](https://investors.twilio.com/news-releases/news-release-details/twilio-announces-fourth-quarter-and-full-year-2025-results)
13. [TWILIO INC — Full financial report (2025 Y)](https://app.finbar.com/go?id=P101129886)
14. [TWILIO INC — Full financial report (2026 Q 2)](https://app.finbar.com/go?id=P154822758)
15. [TWILIO INC — Full financial report (2026 Q 2)](https://app.finbar.com/go?id=P154822996)
16. [TWILIO INC — Full financial report (2026 Q 2)](https://app.finbar.com/go?id=P154822781)
17. [TWILIO INC — Full financial report (2026 Q 2)](https://app.finbar.com/go?id=P154822984)
18. [TWILIO INC — Full financial report (2025 Y)](https://app.finbar.com/go?id=P48338445)
19. [TWILIO INC — Full financial report (2025 Y)](https://app.finbar.com/go?id=T12756324)
20. [TWILIO INC — Full financial report (2025 Y)](https://app.finbar.com/go?id=T5892230)
21. [TWILIO INC — Full financial report (2025 Y)](https://app.finbar.com/go?id=P68471503)
22. [TWILIO INC — Full financial report (2025 Y)](https://app.finbar.com/go?id=P74187861)
23. [TWILIO INC — Full financial report (2025 Y)](https://app.finbar.com/go?id=P46562832)
24. [TWILIO INC — Full financial report (2025 Q 3)](https://app.finbar.com/go?id=P115816468)
25. [TWILIO INC — Full financial report (2024 Y)](https://app.finbar.com/go?id=P33331003)
26. [TWILIO INC — Full financial report (2024 Y)](https://app.finbar.com/go?id=P374173)
27. [TWILIO INC — Full financial report (2024 Y)](https://app.finbar.com/go?id=P10338519)
28. [TWILIO INC — Full financial report (2024 Y)](https://app.finbar.com/go?id=T973576)
29. [www.twilio.com](https://www.twilio.com/en-us/blog/company/leadership-updates/twilio-leadership-update)
30. [www.twilio.com](https://www.twilio.com/en-us/blog/developers/twilio-evolving-role-ai-communications)
31. [www.twilio.com](https://www.twilio.com/en-us/blog/products/launches/twilio-programmable-messaging-console)
32. [www.twilio.com](https://www.twilio.com/en-us/press/releases/twilio-acquires-authy-to-accelerate-strong-authentication-and-id)
33. [www.twilio.com](https://www.twilio.com/en-us/press/releases/twilio-announces-the-general-availability-of-flex-fueling-the-next-generation-of-the-contact-center)
34. [www.twilio.com](https://www.twilio.com/en-us/press/releases/twilio-completes-acquisition-sendgrid)
35. [www.twilio.com](https://www.twilio.com/en-us/press/releases/twilio-completes-acquisition-segment-market-leading-customer-data-platform)
36. [www.twilio.com](https://www.twilio.com/en-us/press/releases/twilio-completes-acquisition-of-zipwhip-a-leading-provider-of-toll-free-messaging-in-the-united-states)
37. [www.twilio.com](https://www.twilio.com/en-us/press/releases/twilio-announces-ceo-transition-)

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