{ "schemaVersion": 1, "organisationId": "O-50ae945709f948339a3a4729435732d9", "slug": "teleperformance", "name": "TELEPERFORMANCE", "updatedAt": "2026-10-04T15:04:22.662148Z", "sections": [ { "type": "OVERVIEW", "text": "Teleperformance (TP) is a global provider of digitally integrated business services, combining human expertise and technology to deliver customer experience and business-process services. Its offerings include customer care, technical support, sales, Trust & Safety, back-office services, consulting, technology, analytics and data services for AI. [P130014099][T14920904] The company states its purpose is “to be a competitive advantage for each of our clients.” [https://www.tp.com/en-us/careers/our-values-and-philosophy/]\n\nTP operates in nearly 100 countries, serving 170 markets in about 400 languages, and reports nearly 490,000 employees. [https://www.tp.com/en-us/investors/investors-homepage/] Revenue was €10.2 billion for FY2025; the latest reported interim figure was €4.883 billion for the first half of 2026. [https://www.tp.com/media/pxmfy4dy/tp-press-release-2025-annual-results.pdf][https://www.tp.com/media/1yxhdsni/tp-press-release-h1-2026-results.pdf]\n[P130014099][T14920904][https://www.tp.com/en-us/careers/our-values-and-philosophy/][https://www.tp.com/en-us/investors/investors-homepage/][https://www.tp.com/media/pxmfy4dy/tp-press-release-2025-annual-results.pdf][https://www.tp.com/media/1yxhdsni/tp-press-release-h1-2026-results.pdf]", "updatedAt": "2026-10-04T15:04:22.662148Z" }, { "type": "PRODUCTS", "text": "Teleperformance’s services cover customer care, technical support, sales and retention, Trust & Safety, back-office/BPO, AI data services, and advisory, technology, design and analytics. Customer care includes omnichannel support for B2B, B2C and D2C customers; technical support covers products, services and applications; sales and retention includes loyalty, cross-selling, predictive purchasing and sales coaching. Trust & Safety services include content and advertising moderation, user authentication, fraud response and safeguards addressing generative-AI risks. Back-office services include claims and billing, account and order management, receivables, fraud detection, and document processing and digitization. AI data services include labeling and annotation of image, video, audio and text, multimodal data generation, and support for deploying and safeguarding generative-AI models. [T14920904]\n\nIn the 2025 service-type mix, customer care represented 63% of the reported mix; technical support and sales/retention each 8%; Trust & Safety 9%; back-office/BPO 5%; AI data services 2%; and other advisory, technology, design and analytics services 5%. [T14920904] Its Specialized Services portfolio includes interpreting and localization, visa and consular application support, collections and recruitment process outsourcing. LanguageLine offers phone, video and on-site interpretation, translation, localization, transcription and subtitling; reported capabilities include interpretation in 270+ languages and two sign languages, and translation/localization in 350+ languages and 580 language combinations. [P130013235][T14920906] TLScontact’s application-support platform provides digital interfaces, secure document digitization and transfer, application tracking and biometric-data collection. [P130013437][P130013450][P130013462]\n\nThe TP.ai FAB suite combines AI, human expertise and technology through named capabilities Assist, Connect, Growth, Data, Collect and Operate, covering workforce assistance, hybrid human-and-agentic customer experience, revenue generation, AI data services, collections, and recruiting, training and quality assurance. [T14920929][P130013311] Teleperformance also reports proprietary digital solutions including TP Recommender for personalized product recommendations using predictive analytics and machine learning, TP Protect for security, fraud prevention and operational management, StoryfAI for multilingual machine translation and speech-to-text, and TP Power Steering for combining AI-generated responses with human service. [T14919510]\n[T14920904][T14920904][T14920904][T14920904][T14920904][T14920904][T14920904][T14920904][P130013235][T14920906][P130013437][P130013450][P130013462][T14920929][P130013311][T14919510]", "updatedAt": "2026-10-04T15:04:22.662148Z" }, { "type": "GEOGRAPHY", "text": "Teleperformance reports operations in nearly 100 countries, with nearly 490,000 employees, and says it serves 170 markets in more than 400 languages and dialects. Its Core Services footprint is reported across the Americas and across Europe, the Middle East and Africa (MEA), and Asia-Pacific. Disclosed countries include the U.S., Canada, Mexico, Brazil, Colombia, Argentina, India, the Philippines, China, Japan, Australia, South Africa, Egypt, Morocco, France, Germany, Spain, Portugal and the U.K. This country footprint is not a listing of individual office addresses. [T14921004][T14920913]\n\nFor FY2025, revenue was €10,209 million. Core Services generated €8,724 million, comprising €4,026 million in the Americas and €4,698 million in Europe, MEA and Asia-Pacific; Specialized Services generated €1,485 million. As approximate shares of total group revenue, these amounts are 85.5%, 39.4%, 46.0% and 14.5%, respectively. The two regional figures cover Core Services, not all group revenue by geography. The cited disclosures provide global workforce scale but not a comparable regional or country employee breakdown. [T14921240][T14921004]\n[T14921004][T14920913][T14921240][T14921240][T14921240][T14921240][T14921240]", "updatedAt": "2026-10-04T15:04:22.662148Z" }, { "type": "SEGMENTS", "text": "Teleperformance reports two principal activity segments: Core Services and Specialized Services. In FY2025, Core Services generated €8,724 million, approximately 85.5% of group revenue; Specialized Services generated €1,485 million, approximately 14.5% of group revenue. Core Services is further reported by region: Americas (€4,026 million, approximately 39.4% of group revenue) and Europe, MEA & Asia-Pacific (€4,698 million, approximately 46.0%). These regional figures are subdivisions of Core Services, not additional group-wide segments. [T14921240]\n\nThe FY2025 presentation also breaks out group revenue by business line: Care 54%, technical support 7%, sales 7%, back-office/BPO 4%, data services for AI 2%, trust & safety 8%, other 3%, and Specialized Services 15%. [T14921512] The company describes its broader digital business services as covering front-office customer care, back-office functions, operations consulting and digital transformation; Specialized Services include collections, interpreting and localization, visa and consular services, and recruitment process outsourcing. LanguageLine Solutions, focused on interpretation, is identified as the largest component of Specialized Services. [P130019917][P130019837] From January 2026, collection and accounts-receivable management activities were regrouped under Core Services, so the FY2025 segment mix is not fully comparable with the 2026 classification. [P130011824]\n[T14921240][T14921512][P130019917][P130019837][P130011824]", "updatedAt": "2026-10-04T15:04:22.662148Z" }, { "type": "HISTORY", "text": "Founded in France in 1978 by Daniel Julien, Teleperformance began as a telemarketing company with 12 employees. [P129996365] It began expanding internationally in 1993, entering the United States, then Asia in 1996 and Latin America through acquisitions in Argentina and Brazil in 1998 and Mexico in 2002. [P129996898]\n\nThe company expanded through acquisitions including Alliance One in 2007, BeCogent and Teledatos in 2010, LanguageLine Solutions in 2016, and Intelenet in 2018; in 2012 it took full control of TLScontact, and in 2018 it launched Digital Integrated Business Services. [P129996898] Later milestones included the acquisition of Majorel, completed in November 2023, and ZP Better Together, completed in February 2025. [P129996898][https://www.tp.com/media/eqkmcqyf/240320_teleperformance_ri2023_gb_mel.pdf][P130014099][https://www.tp.com/media/nfypxbsd/tp-press-release-closing-zp-evdef.pdf] In March 2026, Jorge Amar became CEO, succeeding founder Daniel Julien. [P130017316][https://www.tp.com/media/3c1hi4ro/tpse-cp-post-ca-du-26-02-2026-en-vdef.pdf]\n[P129996365][P129996898][P130014099][P130017316][https://www.tp.com/media/eqkmcqyf/240320_teleperformance_ri2023_gb_mel.pdf][https://www.tp.com/media/nfypxbsd/tp-press-release-closing-zp-evdef.pdf][https://www.tp.com/media/3c1hi4ro/tpse-cp-post-ca-du-26-02-2026-en-vdef.pdf]", "updatedAt": "2026-10-04T15:04:22.662148Z" } ], "sources": [ { "id": "P130014099", "href": "https://app.finbar.com/go?id=P130014099", "label": "TELEPERFORMANCE — Full financial report (2025 Y), p54", "documentId": "D-e3af5d1cbe464c088115a17a64c70fbd", "page": 54 }, { "id": "T14920904", "href": "https://app.finbar.com/go?id=T14920904", "label": "TELEPERFORMANCE — Full financial report (2025 Y), p21", "documentId": "D-e3af5d1cbe464c088115a17a64c70fbd", "page": 21 }, { "id": "https://www.tp.com/en-us/careers/our-values-and-philosophy/", "href": "https://www.tp.com/en-us/careers/our-values-and-philosophy/", "label": "www.tp.com" 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