# SERCO GRP

Summary updated: 2026-10-04T15:20:29.542915Z
Canonical: https://finbar.com/research/companies/serco-grp

## Overview

Serco Group plc is an international government-services company that delivers public services across defence, justice and immigration, citizen services, health and facilities management, and transport. Its stated purpose is “to impact a better future.” [1](https://app.finbar.com/go?id=T8675828)[2](https://www.serco.com/our-impact)

Serco operates across the UK and Europe, North America, Asia Pacific, and the Middle East. For FY2025, it reported revenue of £4,876.8 million; its 2025 Annual Report describes a workforce of more than 54,000 colleagues. [3](https://app.finbar.com/go?id=T6045796)[4](https://app.finbar.com/go?id=T3458333)[5](https://uk.marketscreener.com/news/serco-financial-document-serco-annual-report-and-accounts-2025-ce7e5ed9d98efe24)
[1](https://app.finbar.com/go?id=T8675828)[3](https://app.finbar.com/go?id=T6045796)[4](https://app.finbar.com/go?id=T3458333)[2](https://www.serco.com/our-impact)[5](https://uk.marketscreener.com/news/serco-financial-document-serco-annual-report-and-accounts-2025-ce7e5ed9d98efe24)

## Products & services

Serco’s offerings are primarily contract-delivered services rather than standalone products. In defence, these include a next-generation recruiting service for the UK’s armed forces, integrating technology platforms with specialist expertise, and DMON virtual training. Its training and operational support also covers air navigation, air traffic control and site services under a Canadian aircrew-training programme, as well as engineering, ship-design management and integrated logistics support for US Navy amphibious ships and systems. [6](https://app.finbar.com/go?id=P102573765)[7](https://app.finbar.com/go?id=P107862565)[8](https://app.finbar.com/go?id=P4404234)

Justice and immigration services include managing HMP Dovegate, a Category B adult male prison with a Therapeutic Community provision; electronic monitoring, field monitoring and related services; justice transport; and services supporting governments’ responses to changing migration demand. [9](https://app.finbar.com/go?id=P79700689)[10](https://app.finbar.com/go?id=P48176263)[11](https://app.finbar.com/go?id=P35164199)[12](https://app.finbar.com/go?id=P114757777) Citizen and transport services include operating London Cycle Hire, airport customer services, police assistance and road-safety services. [13](https://app.finbar.com/go?id=P45238631)[12](https://app.finbar.com/go?id=P114757777)

Serco reports performance by business sector rather than by individual product or contract; the cited FY2025 results do not provide product- or service-specific revenue percentages. [1](https://app.finbar.com/go?id=T8675828)
[6](https://app.finbar.com/go?id=P102573765)[7](https://app.finbar.com/go?id=P107862565)[8](https://app.finbar.com/go?id=P4404234)[9](https://app.finbar.com/go?id=P79700689)[10](https://app.finbar.com/go?id=P48176263)[11](https://app.finbar.com/go?id=P35164199)[12](https://app.finbar.com/go?id=P114757777)[13](https://app.finbar.com/go?id=P45238631)[1](https://app.finbar.com/go?id=T8675828)

## Geographic presence

Serco’s FY2025 revenue was £4,876.8 million, reported across four geographic divisions: UK & Europe, North America, Asia Pacific and the Middle East. UK & Europe generated £2,582.1 million (53.0% of revenue); North America £1,463.2 million (30.0%); Asia Pacific £654.6 million (13.4%); and the Middle East £176.9 million (3.6%). Percentages are calculated from reported divisional revenue and rounded. [3](https://app.finbar.com/go?id=T6045796)

Serco’s geographic footprint includes operations in the United States and Canada in North America, and Australia and New Zealand in Asia Pacific. The company said it had disposed of its Hong Kong business and was focusing its Asia Pacific operations on Australia and New Zealand. [14](https://app.finbar.com/go?id=T1993860)[15](https://app.finbar.com/go?id=P112758611) Its listed group offices are in Hook and London in the UK, Brussels, Herndon in Virginia, Sydney and Dubai. [16](https://www.serco.com/about/office-locations) Serco describes itself as operating in more than 50 countries, and its global workforce comprises over 50,000 colleagues. [17](https://www.serco.com/)[18](https://app.finbar.com/go?id=P37911735)
[3](https://app.finbar.com/go?id=T6045796)[3](https://app.finbar.com/go?id=T6045796)[3](https://app.finbar.com/go?id=T6045796)[3](https://app.finbar.com/go?id=T6045796)[14](https://app.finbar.com/go?id=T1993860)[15](https://app.finbar.com/go?id=P112758611)[18](https://app.finbar.com/go?id=P37911735)[16](https://www.serco.com/about/office-locations)[17](https://www.serco.com/)

## Business segments

Serco’s FY2025 reportable operating segments are geographic. UK & Europe generated £2,582.1m, approximately 52.9% of reported revenue; North America £1,463.2m (30.0%); Asia Pacific £654.6m (13.4%); and Middle East £176.9m (3.6%). Corporate is reported separately for central and head-office costs, with no segment revenue allocated. The segment focus areas include Citizen Services, Defence, Health & Other Facilities Management, Justice & Immigration, and Transport, with the mix varying by region and serving government and public-sector customers. [19](https://app.finbar.com/go?id=T8862654)[14](https://app.finbar.com/go?id=T1993860)

Serco also presents revenue by customer market sector across its geographic segments. In FY2025, Defence contributed £1,726.2m (approximately 35.4% of reported revenue), Justice & Immigration £1,589.2m (32.6%), Citizen Services £848.8m (17.4%), Health & Other Facilities Management £433.6m (8.9%), and Transport £279.0m (5.7%). These percentages use reported revenue of £4,876.8m; the market-sector view is an alternative breakdown, not a replacement for the geographic operating segments. [1](https://app.finbar.com/go?id=T8675828)
[19](https://app.finbar.com/go?id=T8862654)[14](https://app.finbar.com/go?id=T1993860)[1](https://app.finbar.com/go?id=T8675828)

## Company history

Serco traces its origins to a UK RCA business established in 1929. After General Electric acquired RCA, the business’s management bought it in 1987 and renamed it Serco; Serco Group plc listed in 1988. [20](https://www.serco.com/me/about/our-history)[21](https://www.referenceforbusiness.com/history2/10/Serco-Group-plc.html)[22](https://www.serco.com/uk/media-and-news/serco-quick-facts) In the 1990s, Serco expanded into rail testing and passenger rail operations, acquiring the former British Rail Railtest business in 1997 and taking full ownership of Great Southern Railway in Australia in 1999. [23](https://discovery.nationalarchives.gov.uk/details/r/C11185593)[24](https://www.investegate.co.uk/announcement/rns/serco-group--srp/acquisition-/110338)

Serco broadened its US government-services business with the 2008 acquisition of SI International and entered business-process outsourcing at greater scale through its 2011 purchase of Intelenet. Following significant contract and governance issues in 2013, it launched a corporate renewal programme and appointed Rupert Soames as chief executive in 2014; in 2015 it sold most of its offshore private-sector BPO operations. [25](https://www.sec.gov/Archives/edgar/data/1143363/000134100409000003/form8k.htm)[26](https://www.investegate.co.uk/announcement/prn/serco-group--srp/acquisition-of-intelenet/2721418)[27](https://app.finbar.com/go?id=P87761896)[28](https://app.finbar.com/go?id=P94717878)[29](https://www.blackstone.com/news/press/blackstone-agrees-to-acquire-majority-of-serco-s-private-sector-bpo-operations/)

From 2018 onward, acquisitions strengthened its defence, naval engineering and space-related activities, including BTP Systems (2018), Alion’s Naval Systems business (2019), WBB (2021), and Sapienza and ORS (2022). [30](https://www.serco.com/na/media-and-news/2018/us-defence-acquisition-completed)[31](https://app.finbar.com/go?id=P42049040)[32](https://www.serco.com/na/media-and-news/2021/serco-completes-acquisition-of-wbb)[33](https://app.finbar.com/go?id=P26514656) Mark Irwin became chief executive in 2023, followed by Anthony Kirby in 2025; that year Serco also completed its acquisition of Northrop Grumman’s Mission Training & Satellite Ground Network Communications Software business. [34](https://www.serco.com/media-and-news/2022/rupert-soames-to-retire-appointment-of-mark-irwin-as-ceo-designate)[35](https://www.serco.com/about/the-board-and-governance/plc-board-director-profiles)[7](https://app.finbar.com/go?id=P107862565)[36](https://app.finbar.com/go?id=P16479307)
[20](https://www.serco.com/me/about/our-history)[21](https://www.referenceforbusiness.com/history2/10/Serco-Group-plc.html)[22](https://www.serco.com/uk/media-and-news/serco-quick-facts)[23](https://discovery.nationalarchives.gov.uk/details/r/C11185593)[24](https://www.investegate.co.uk/announcement/rns/serco-group--srp/acquisition-/110338)[25](https://www.sec.gov/Archives/edgar/data/1143363/000134100409000003/form8k.htm)[26](https://www.investegate.co.uk/announcement/prn/serco-group--srp/acquisition-of-intelenet/2721418)[27](https://app.finbar.com/go?id=P87761896)[28](https://app.finbar.com/go?id=P94717878)[29](https://www.blackstone.com/news/press/blackstone-agrees-to-acquire-majority-of-serco-s-private-sector-bpo-operations/)[30](https://www.serco.com/na/media-and-news/2018/us-defence-acquisition-completed)[31](https://app.finbar.com/go?id=P42049040)[32](https://www.serco.com/na/media-and-news/2021/serco-completes-acquisition-of-wbb)[33](https://app.finbar.com/go?id=P26514656)[34](https://www.serco.com/media-and-news/2022/rupert-soames-to-retire-appointment-of-mark-irwin-as-ceo-designate)[35](https://www.serco.com/about/the-board-and-governance/plc-board-director-profiles)[7](https://app.finbar.com/go?id=P107862565)[36](https://app.finbar.com/go?id=P16479307)[20](https://www.serco.com/me/about/our-history)[21](https://www.referenceforbusiness.com/history2/10/Serco-Group-plc.html)[22](https://www.serco.com/uk/media-and-news/serco-quick-facts)[23](https://discovery.nationalarchives.gov.uk/details/r/C11185593)[24](https://www.investegate.co.uk/announcement/rns/serco-group--srp/acquisition-/110338)[25](https://www.sec.gov/Archives/edgar/data/1143363/000134100409000003/form8k.htm)[26](https://www.investegate.co.uk/announcement/prn/serco-group--srp/acquisition-of-intelenet/2721418)[29](https://www.blackstone.com/news/press/blackstone-agrees-to-acquire-majority-of-serco-s-private-sector-bpo-operations/)[30](https://www.serco.com/na/media-and-news/2018/us-defence-acquisition-completed)[32](https://www.serco.com/na/media-and-news/2021/serco-completes-acquisition-of-wbb)[34](https://www.serco.com/media-and-news/2022/rupert-soames-to-retire-appointment-of-mark-irwin-as-ceo-designate)[35](https://www.serco.com/about/the-board-and-governance/plc-board-director-profiles)

## Sources

1. [SERCO GRP — Press release (2025 Y), p27](https://app.finbar.com/go?id=T8675828)
2. [www.serco.com](https://www.serco.com/our-impact)
3. [SERCO GRP — Press release (2025 Y), p11](https://app.finbar.com/go?id=T6045796)
4. [SERCO GRP — Press release (2025 Y), p20](https://app.finbar.com/go?id=T3458333)
5. [uk.marketscreener.com](https://uk.marketscreener.com/news/serco-financial-document-serco-annual-report-and-accounts-2025-ce7e5ed9d98efe24)
6. [SERCO GRP — Press release (2025 Y), p4](https://app.finbar.com/go?id=P102573765)
7. [SERCO GRP — Press release (2025 Y), p5](https://app.finbar.com/go?id=P107862565)
8. [SERCO GRP — Press release (2025 Y), p12](https://app.finbar.com/go?id=P4404234)
9. [SERCO GRP — Press release (2025 Y), p4](https://app.finbar.com/go?id=P79700689)
10. [SERCO GRP — Press release (2025 Y), p13](https://app.finbar.com/go?id=P48176263)
11. [SERCO GRP — Full financial report (2024 Y), p122](https://app.finbar.com/go?id=P35164199)
12. [SERCO GRP — Press release (2025 Y), p14](https://app.finbar.com/go?id=P114757777)
13. [SERCO GRP — Press release (2025 Y), p4](https://app.finbar.com/go?id=P45238631)
14. [SERCO GRP — Full financial report (2024 Y), p157](https://app.finbar.com/go?id=T1993860)
15. [SERCO GRP — Press release (2025 Y), p5](https://app.finbar.com/go?id=P112758611)
16. [www.serco.com](https://www.serco.com/about/office-locations)
17. [www.serco.com](https://www.serco.com/)
18. [SERCO GRP — Press release (2025 Y), p1](https://app.finbar.com/go?id=P37911735)
19. [SERCO GRP — Press release (2025 Y), p28](https://app.finbar.com/go?id=T8862654)
20. [www.serco.com](https://www.serco.com/me/about/our-history)
21. [www.referenceforbusiness.com](https://www.referenceforbusiness.com/history2/10/Serco-Group-plc.html)
22. [www.serco.com](https://www.serco.com/uk/media-and-news/serco-quick-facts)
23. [discovery.nationalarchives.gov.uk](https://discovery.nationalarchives.gov.uk/details/r/C11185593)
24. [www.investegate.co.uk](https://www.investegate.co.uk/announcement/rns/serco-group--srp/acquisition-/110338)
25. [www.sec.gov](https://www.sec.gov/Archives/edgar/data/1143363/000134100409000003/form8k.htm)
26. [www.investegate.co.uk](https://www.investegate.co.uk/announcement/prn/serco-group--srp/acquisition-of-intelenet/2721418)
27. [SERCO GRP — Full financial report (2014 Y), p104](https://app.finbar.com/go?id=P87761896)
28. [SERCO GRP — Full financial report (2014 Y), p129](https://app.finbar.com/go?id=P94717878)
29. [www.blackstone.com](https://www.blackstone.com/news/press/blackstone-agrees-to-acquire-majority-of-serco-s-private-sector-bpo-operations/)
30. [www.serco.com](https://www.serco.com/na/media-and-news/2018/us-defence-acquisition-completed)
31. [SERCO GRP — Full financial report (2020 Y), p29](https://app.finbar.com/go?id=P42049040)
32. [www.serco.com](https://www.serco.com/na/media-and-news/2021/serco-completes-acquisition-of-wbb)
33. [SERCO GRP — Full financial report (2022 Y), p152](https://app.finbar.com/go?id=P26514656)
34. [www.serco.com](https://www.serco.com/media-and-news/2022/rupert-soames-to-retire-appointment-of-mark-irwin-as-ceo-designate)
35. [www.serco.com](https://www.serco.com/about/the-board-and-governance/plc-board-director-profiles)
36. [SERCO GRP — Press release (2025 Y), p9](https://app.finbar.com/go?id=P16479307)

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