{ "schemaVersion": 1, "organisationId": "O-f52e42a43e6a472d92eebf306260937e", "slug": "ing-grp", "name": "ING GRP", "updatedAt": "2026-03-19T18:52:07.292584Z", "sections": [ { "type": "OVERVIEW", "text": "ING Groep N.V. is a European universal bank headquartered in Amsterdam, the Netherlands, with retail and wholesale banking operations and customers in more than 100 countries. Its business mix is weighted toward retail banking, which accounted for 67% of the group in 2024, and its retail franchise serves about 40 million private individuals across 10 countries, reflecting ING’s pan-European focus. [P-3c09d0c94d6a434bbfdc6868fe3c9e2f][P-aa07ee98aa6749f8a1e53385db34a80a][P-3b971a059ead40bcae176bd116785ed0][P-691a6874c372484e80ed57f79c952c51][P-92675b0a1a0e47cab610162535ea9313]\n\nING’s stated purpose is “empowering people to stay a step ahead in life and in business.” Across retail banking, the group offers core products such as payments, savings, investments and mortgages, while its wholesale banking activities provide lending, payments and cash management, and debt and equity market solutions for business clients. In 2024, ING reported total income of €22.6 billion and had more than 60,000 colleagues in 36 countries, underscoring its scale across Europe and selected global markets. [P-98c96878307846a6b16735bad769fec6][P-4216dd221b3045a8bb8134fa978f09f0][P-378d873d336a497ea5d724c9752df8f1][P-612263eeee384a439eef40fd5d570fd3][P-5d54892e14c745c8b8cf5ab4499bb109][P-adb7c64e933c4c32a29b4b8048153336][P-430907832b8f4fcf8add98e3809b99cd][P-a44850e28c65489a9a01b289be06f544][P-2a9b301b95d74034b2ac406ba8b91dda][P-56dc661192c94455a8f9281b92f26866]\n[P-3c09d0c94d6a434bbfdc6868fe3c9e2f][P-aa07ee98aa6749f8a1e53385db34a80a][P-3b971a059ead40bcae176bd116785ed0][P-691a6874c372484e80ed57f79c952c51][P-92675b0a1a0e47cab610162535ea9313][P-98c96878307846a6b16735bad769fec6][P-4216dd221b3045a8bb8134fa978f09f0][P-378d873d336a497ea5d724c9752df8f1][P-612263eeee384a439eef40fd5d570fd3][P-5d54892e14c745c8b8cf5ab4499bb109][P-adb7c64e933c4c32a29b4b8048153336][P-430907832b8f4fcf8add98e3809b99cd][P-a44850e28c65489a9a01b289be06f544][P-2a9b301b95d74034b2ac406ba8b91dda][P-56dc661192c94455a8f9281b92f26866]", "updatedAt": "2026-03-19T18:52:07.292584Z" }, { "type": "PRODUCTS", "text": "ING Group’s retail product set includes savings, payments, investments, loans and mortgages across its retail markets.[P-bc25170973e04801a07231180e9ad77d] Its published retail product map also names savings, payments, investments, mortgages, credit cards, consumer loans and insurance as specific offerings.[P-378d873d336a497ea5d724c9752df8f1][P-4216dd221b3045a8bb8134fa978f09f0][P-612263eeee384a439eef40fd5d570fd3][P-5d54892e14c745c8b8cf5ab4499bb109][P-3470224c681f4288b3bd729f4f1a3eea][P-7beb2e4a97b648319a62600719354e94][P-ee7e0bcc145f49aa9d57eae820ad9a81] In service delivery, ING describes its retail model as digital-first and mobile-led, with always-on channels and end-to-end digital processes; more than 84% of customers used mobile as their preferred channel in 2024, and 96% of interactions were via mobile.[P-a339355437ed43588b54a151885321d8][P-3fff9a3222614fcf85fe88fca9645b9f][P-72087f18453348ca8a69cce67787af0f][P-4377a3cdff244226af82875fb02a6446]\n\nFor business and institutional clients, ING offers specialised lending, tailored corporate finance, debt and equity market solutions, sustainable finance solutions, payments and cash management, and trade and treasury services.[P-bc25170973e04801a07231180e9ad77d] Its business-banking product list further identifies lending, working capital, savings and term deposits, payments and cash management, financial market solutions, merchant and accounting solutions, debt and equity market solutions, sustainable finance, mergers and acquisitions, trade finance, real estate, leasing and ComFin, and debt and capital advisory.[P-cbf951df1d284ab2bfafba4914e6d0d7][P-efb7058990fd4bfdb28504c6726b14b0][P-9712933be5894debaac6e7950c859e28][P-430907832b8f4fcf8add98e3809b99cd][P-ee7171c6d17d428b970233e6d3669be5][P-17aa6d6f4eca4df080d635cc51f13037][P-c6baa29293e847b4a627410bea3a2c5c][P-719bb8723e944bf49524ac64aece6aef][P-f7e99cb79b0146e195e0039e7a990b7b][P-773a4728ba6e448fa428cd6ff6ceaf99] ING also highlights digital onboarding and instant lending in five markets, with e-commerce offerings in the Netherlands, Belgium and Poland.[P-c2f4aa69488e4b32a44f2fefd2b8109b]\n\nBy segment, retail banking activities accounted for about 67% of ING Group’s 2024 income, while Wholesale Banking contributed about 31%, indicating that retail products are the larger earnings base but wholesale services remain a substantial contributor.[T-c76adf9ba77e499e9951742e1de66e30]\n[P-bc25170973e04801a07231180e9ad77d][P-378d873d336a497ea5d724c9752df8f1][P-4216dd221b3045a8bb8134fa978f09f0][P-612263eeee384a439eef40fd5d570fd3][P-5d54892e14c745c8b8cf5ab4499bb109][P-3470224c681f4288b3bd729f4f1a3eea][P-7beb2e4a97b648319a62600719354e94][P-ee7e0bcc145f49aa9d57eae820ad9a81][P-a339355437ed43588b54a151885321d8][P-3fff9a3222614fcf85fe88fca9645b9f][P-72087f18453348ca8a69cce67787af0f][P-4377a3cdff244226af82875fb02a6446][P-cbf951df1d284ab2bfafba4914e6d0d7][P-efb7058990fd4bfdb28504c6726b14b0][P-9712933be5894debaac6e7950c859e28][P-430907832b8f4fcf8add98e3809b99cd][P-ee7171c6d17d428b970233e6d3669be5][P-17aa6d6f4eca4df080d635cc51f13037][P-c6baa29293e847b4a627410bea3a2c5c][P-719bb8723e944bf49524ac64aece6aef][P-f7e99cb79b0146e195e0039e7a990b7b][P-773a4728ba6e448fa428cd6ff6ceaf99][P-c2f4aa69488e4b32a44f2fefd2b8109b][T-c76adf9ba77e499e9951742e1de66e30]", "updatedAt": "2026-03-19T18:52:07.292584Z" }, { "type": "GEOGRAPHY", "text": "ING Group’s core banking footprint is concentrated in Europe, with primary retail and commercial positions in the Netherlands, Belgium and Germany, while its reported market structure also includes “Other Challengers” (Australia, Italy, Spain and Portugal), “Growth Markets” (Poland, Romania and Türkiye), and Wholesale Banking activities across other countries in Europe and the Middle East, the Americas and Asia. The group states that it serves customers in over 100 countries, and that its geographic reporting is based on the location of the office from which transactions are originated, excluding countries where it only has representation offices. [P-9883172da66a4800a4fc141884cf7b05][P-9da123d0afd0411eb8466e66424f76a3][P-345d4cc7d16c4199af590314f03b249e]\n\nUsing total income as the reported geographic revenue measure, ING’s 2024 income was split mainly across the Netherlands (€6.3bn, 27.8%), Belgium (€3.5bn, 15.5%), Germany (€3.5bn, 15.4%), Growth Markets (€3.3bn, 14.4%), Wholesale Banking Rest of World (€3.2bn, 14.1%), and Other Challengers (€2.5bn, 11.0%), with the remainder in Other (€0.4bn, 1.7%). This indicates that the Benelux and Germany remain the largest income pools, but the bank also has meaningful earnings diversification across Southern Europe, Central and Eastern Europe, and its international wholesale network. [T-2ea1e54bbbd940039cff2a6c81daed21][P-9883172da66a4800a4fc141884cf7b05]\n\nING reported 63,930 employees at year-end, with its largest country workforces in the Netherlands (15,326), Poland (11,577), Belgium (6,372) and Germany (5,978); outside those markets, the report shows 15,018 employees in the rest of EMEA, 8,950 in APAC and 709 in the Americas. Its country-by-country disclosures also show principal banking subsidiaries or branches in locations including Luxembourg, the UK, the US, Singapore and Hong Kong, illustrating that its office footprint extends well beyond its core European retail markets. [P-723a1675837446aa8118fec7319e4309][T-859a138878874147976cb09342ddaac0][T-3aacba212f7e4ec99c0179c556289868][P-5daa644c6e0441dd9542f03c9fb27563][T-32c7422c62e441cb978ea8413c06531b][T-b694ae33fce34fb885ca53731aa6c05b]\n[P-9883172da66a4800a4fc141884cf7b05][P-9da123d0afd0411eb8466e66424f76a3][P-345d4cc7d16c4199af590314f03b249e][T-2ea1e54bbbd940039cff2a6c81daed21][P-723a1675837446aa8118fec7319e4309][T-859a138878874147976cb09342ddaac0][T-3aacba212f7e4ec99c0179c556289868][P-5daa644c6e0441dd9542f03c9fb27563][T-32c7422c62e441cb978ea8413c06531b][T-b694ae33fce34fb885ca53731aa6c05b]", "updatedAt": "2026-03-19T18:52:07.292584Z" }, { "type": "SEGMENTS", "text": "ING’s segment reporting is based on its internal reporting structure by lines of business, as reviewed by the chief operating decision maker. In Note 30, ING does not present a single combined Retail Banking operating segment; instead, it reports separate retail segments for Retail Netherlands, Retail Belgium, Retail Germany and Retail Other, alongside Wholesale Banking, while the segment results table also shows Corporate Line separately.[P-a6b3356c3f9c491e8600f214f96df8c2][P-f3bab6ef7758456286bd84bbe9a98636][P-2845d732946c4744ae915ba4d3a3e4a6][T-6d8449ce1f76410799521c0234f3b549][T-c76adf9ba77e499e9951742e1de66e30]\n\nThe officially described segment focuses are: Retail Netherlands, serving private individuals, business banking clients and private banking clients in the Netherlands through daily banking, lending, savings, investments and insurance; Retail Belgium, covering the same client groups in Belgium and Luxembourg with a similar product set; Retail Germany, covering the same client groups in Germany with a similar product set; Retail Other, covering the same client groups in ING’s other retail countries with a similar product set; and Wholesale Banking, focused on wholesale banking activities including lending, payments and cash management, working capital solutions, trade finance, financial markets, corporate finance and treasury.[T-6d8449ce1f76410799521c0234f3b549] Country disclosures indicate Retail Other includes retail activities in markets such as Poland, Spain, Italy, Romania and Türkiye.[T-32c7422c62e441cb978ea8413c06531b]\n\nUsing 2024 total income as the segment contribution measure, Wholesale Banking accounted for about 31% of group total income, Retail Netherlands about 22%, Retail Other about 21%, Retail Germany about 13%, Retail Belgium about 12%, and Corporate Line about 2%; taken together, the four retail segments represented about 67% of total income.[T-c76adf9ba77e499e9951742e1de66e30] On a 2024 result-before-tax basis, Wholesale Banking and Retail Netherlands were the largest contributors at about 30% each, followed by Retail Other at about 17%, Retail Germany at about 16% and Retail Belgium at about 9%, while Corporate Line was loss-making.[T-c76adf9ba77e499e9951742e1de66e30]\n[P-a6b3356c3f9c491e8600f214f96df8c2][P-f3bab6ef7758456286bd84bbe9a98636][P-2845d732946c4744ae915ba4d3a3e4a6][T-6d8449ce1f76410799521c0234f3b549][T-c76adf9ba77e499e9951742e1de66e30][T-32c7422c62e441cb978ea8413c06531b]", "updatedAt": "2026-03-19T18:52:07.292584Z" }, { "type": "HISTORY", "text": "ING Group’s roots lie in older Dutch insurance, savings and payments institutions: Nationale-Nederlanden’s predecessor insurers date back to 1845, while ING traces part of its banking heritage to the postal savings bank tradition and says it has been helping people make payments since 1918. The modern group was created in 1991 through the merger of Nationale-Nederlanden and NMB Postbank Group, following the 1989 combination of NMB and Postbank; ING’s shares have been listed since March 1991. [https://www.nn-group.com/our-company/our-history][https://www.ing.com/About-us/History.htm][https://www.ing.com/Newsroom/News/Former-ING-CEO-Godfried-van-der-Lugt-passes-away.htm][https://www.ing.com/investors/share-information/shares]\n\nAfter its formation, ING expanded internationally through a series of major moves. In 1995 it acquired Barings Bank, a landmark deal that strengthened its wholesale banking presence, and in 1997 it launched ING Direct abroad, building an international branchless retail banking franchise. During the financial crisis, ING received Dutch state support in 2008 and 2009, and in 2009 agreed to a restructuring plan that split banking and insurance activities and required a series of divestments. That separation led to the rebranding of ING’s insurance operations as NN in 2013 and the 2014 IPO of NN Group, marking the end of ING’s evolution from a combined banking-insurance conglomerate toward a more focused banking group. [https://www.ing.com/news/2025/03/ings-1-deal-30-years-of-uk-growth.html][https://www.ing.com/About-us/History.htm][https://www.ing.com/Newsroom/News/Features/Feature/State-aid-for-ING-the-facts-and-figures.htm][https://www.ing.com/Newsroom/News/Press-releases/PROld/ING-to-separate-banking-and-insurance-operations.htm][https://www.ing.com/Newsroom/News/Press-releases/PROld/ING-announces-rebranding-of-ING-Insurance-operations-to-NN-1.htm][https://www.ing.com/Newsroom/News/Press-releases/PR/ING-announces-intention-to-launch-Initial-Public-Offering-of-NN-Group-and-listing-on-Euronext-Amsterdam.htm]\n[https://www.nn-group.com/our-company/our-history][https://www.ing.com/About-us/History.htm][https://www.ing.com/Newsroom/News/Former-ING-CEO-Godfried-van-der-Lugt-passes-away.htm][https://www.ing.com/investors/share-information/shares][https://www.ing.com/news/2025/03/ings-1-deal-30-years-of-uk-growth.html][https://www.ing.com/Newsroom/News/Features/Feature/State-aid-for-ING-the-facts-and-figures.htm][https://www.ing.com/Newsroom/News/Press-releases/PROld/ING-to-separate-banking-and-insurance-operations.htm][https://www.ing.com/Newsroom/News/Press-releases/PROld/ING-announces-rebranding-of-ING-Insurance-operations-to-NN-1.htm][https://www.ing.com/Newsroom/News/Press-releases/PR/ING-announces-intention-to-launch-Initial-Public-Offering-of-NN-Group-and-listing-on-Euronext-Amsterdam.htm]", 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