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  "slug": "five9-inc",
  "name": "Five9, Inc.",
  "updatedAt": "2026-10-02T12:16:12.873542Z",
  "sections": [
    {
      "type": "OVERVIEW",
      "text": "Five9, Inc. is a software-as-a-service company in the cloud contact-center and customer-experience technology sector. Its Intelligent CX Platform and Genius AI suite support customer interactions across channels including voice, chat, email, web, social media, and mobile, with AI capabilities and tools for contact-center agents and operations. [P99972349][P95028588]\n\nThe company serves businesses including large multinational enterprises, using globally distributed data centers and public-cloud deployments; its infrastructure spans the U.S., U.K., Europe, Australia, Canada, and India. [P49478253][P98923033] Five9 describes its mission as creating powerful customer connections and says it was founded in 2001. [https://www.five9.com/about] It reported FY2025 revenue of $1.149 billion and 2,910 full-time employees at year-end. [P32396078][P20363511]\n[P99972349][P95028588][P49478253][P98923033][https://www.five9.com/about][P32396078][P20363511][https://www.five9.com/about]",
      "updatedAt": "2026-10-02T12:16:12.873542Z"
    },
    {
      "type": "PRODUCTS",
      "text": "Five9’s Intelligent CX Platform is cloud-based contact-center software for customer service, sales, and marketing. It supports customer interactions across voice, chat, SMS, email, web, social, and mobile channels, with tools for routing and prioritizing interactions, automating workflows, and integrating with front- and back-end systems. Telephony capabilities include inbound, outbound, and blended calling, complex and skills-based routing, interactive voice response and virtual agents, and predictive, power, progressive, and preview dialers. [P99972349][P29410833][P95689268][P86051921][P60975249][https://www.five9.com/products/capabilities/outbound-contact-center]\n\nThe Genius AI suite includes AI Agents for automated self-service, Agent Assist, AI Insights, AI Summaries, and AI Knowledge. Five9’s voice and chat bots use speech recognition, intent detection, and text-to-speech; AI Insights can identify call reasons, customer sentiment, and resolution status, while AI Summaries generate call summaries. The platform also includes Workforce Engagement Management capabilities, with Five9’s workforce-management offerings covering forecasting, scheduling, adherence, and intraday management, alongside interaction analytics, quality management, performance management, and recording. [P22426717][P86051921][https://www.five9.com/products/capabilities/workforce-optimization][https://www.five9.com/products/capabilities/contact-center-workforce-management]\n\nThe platform uses a multi-tenant, microservices-based architecture with open APIs and SDKs, and provides agents a browser-based interface with customer profiles and cross-channel interaction history. Five9’s service offering includes platform infrastructure, maintenance, monitoring, storage, security, customer support, upgrades, and implementation-related professional services and technical support, which may be provided by Five9 or third parties. The company reports subscriptions, usage-based telephony, and consumption- or capacity-based AI solutions, but does not disclose revenue as a percentage by individual product or product line. [P49478253][P86051921][P81383438][P37544210][P78828183][P43150383]\n[P99972349][P29410833][P95689268][P86051921][P60975249][https://www.five9.com/products/capabilities/outbound-contact-center][P22426717][https://www.five9.com/products/capabilities/workforce-optimization][https://www.five9.com/products/capabilities/contact-center-workforce-management][P49478253][P81383438][P37544210][P78828183][P43150383][https://www.five9.com/products/capabilities/outbound-contact-center][https://www.five9.com/products/capabilities/workforce-optimization][https://www.five9.com/products/capabilities/contact-center-workforce-management]",
      "updatedAt": "2026-10-02T12:16:12.873542Z"
    },
    {
      "type": "GEOGRAPHY",
      "text": "Five9 is headquartered in San Ramon, California, and maintains offices in Europe, Asia, and Australia. Its disclosed principal properties include San Ramon, the Philippines, India, and Portugal, serving functions such as sales, marketing, research and development, technical support, training, engineering, and customer support. The company also reports engineering staff in Australia, Portugal, and India. [P53907528][P48789439][T13742984][P108182597]\n\nFive9 identifies the United States, Canada, Europe, Latin America, and Australia as markets for its services. Its service infrastructure includes third-party colocation facilities in the United States, the United Kingdom, Europe, and Australia; public-cloud locations in Canada, the United Kingdom, Europe, and India; and some voice services hosted in Europe, Asia, South America, and Australia. [P52573930][P98923033]\n[P53907528][P48789439][T13742984][P108182597][P52573930][P98923033]",
      "updatedAt": "2026-10-02T12:16:12.873542Z"
    },
    {
      "type": "SEGMENTS",
      "text": "Five9, Inc. reports one operating and reportable segment, with no separately named business segments. The segment is managed as a single business: the CEO, as chief operating decision maker, reviews consolidated financial information and allocates resources on that basis. Its focus is providing the Intelligent CX Platform through a SaaS model, with applications supporting customer service, sales, and marketing. [P150272055][P150272058]\n\nThe single segment represents approximately 100% of reported revenue: $617.8 million for the six months ended June 30, 2026, and $1,149.1 million for FY2025. [P150272118][P43150383][T5395621]\n\nThe company also describes revenue by service type rather than as separate segments: subscription services and related usage, including telephony, and professional services. Subscription access is primarily license-based; AI solutions are priced on a consumption or capacity basis. Professional services include implementation, configuration, integrations, custom development, AI consulting, education, and training. The cited filings do not report revenue amounts or percentage contributions for these categories, so their shares cannot be quantified. [P78874930][P20083398][P35618363]",
      "updatedAt": "2026-10-02T12:16:12.873542Z"
    },
    {
      "type": "HISTORY",
      "text": "Five9 was founded by John Sung Kim in 2001 and began offering cloud-based call-center software, including its Virtual Contact Center platform, as an alternative to on-premise systems. [P189803333][https://www.psu.edu/news/academics/story/heard-campus-john-sung-kim-five9-and-doctorbase][https://www.five9.com/news/news-releases/pr_call_center_software_release71] The company went public on Nasdaq in April 2014. [https://www.five9.com/news/news-releases/pr-five9-announces-pricing-of-initial-public-offering]\n\nAfter Mike Burkland stepped down as CEO in 2017, Rowan Trollope took the role in 2018; Burkland returned as CEO in 2022. [https://www.five9.com/news/news-releases/five9-ceo-mike-burkland-transitions-to-executive-chairman-for-health-reasons][https://www.five9.com/news/news-releases/five9-appoints-industry-veteran-rowan-trollope-as-new-ceo][https://www.five9.com/blog/meet-five9-ceo-mike-burkland-6-things-you-didnt-know] Five9 expanded its product capabilities through acquisitions, including Whendu in 2019 and Virtual Observer and Inference Solutions in 2020. [P36831464][https://www.sec.gov/Archives/edgar/data/1288847/000128884720000155/fivn-20200930.htm]\n\nA proposed 2021 merger with Zoom was terminated after Five9 stockholders did not approve it. [P173042974] Five9 later acquired Aceyus in 2023 and Acqueon in 2024, adding data integration, analytics, and omnichannel outreach capabilities. [https://www.sec.gov/Archives/edgar/data/1288847/000128884724000118/R18.htm][https://www.five9.com/news/news-releases/five9-acquire-acqueon-expand-its-industry-leading-omnichannel-outreach-and] In December 2025, the company announced Amit Mathradas as its next CEO, effective February 2026. [https://www.five9.com/news/news-releases/five9-appoints-amit-mathradas-next-chief-executive-officer]\n[P189803333][P36831464][P173042974][https://www.psu.edu/news/academics/story/heard-campus-john-sung-kim-five9-and-doctorbase][https://www.five9.com/news/news-releases/pr_call_center_software_release71][https://www.five9.com/news/news-releases/pr-five9-announces-pricing-of-initial-public-offering][https://www.five9.com/news/news-releases/five9-ceo-mike-burkland-transitions-to-executive-chairman-for-health-reasons][https://www.five9.com/news/news-releases/five9-appoints-industry-veteran-rowan-trollope-as-new-ceo][https://www.five9.com/blog/meet-five9-ceo-mike-burkland-6-things-you-didnt-know][https://www.sec.gov/Archives/edgar/data/1288847/000128884720000155/fivn-20200930.htm][https://www.sec.gov/Archives/edgar/data/1288847/000128884724000118/R18.htm][https://www.five9.com/news/news-releases/five9-acquire-acqueon-expand-its-industry-leading-omnichannel-outreach-and][https://www.five9.com/news/news-releases/five9-appoints-amit-mathradas-next-chief-executive-officer]",
      "updatedAt": "2026-10-02T12:16:12.873542Z"
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