Privacy policy

This privacy notice tells you what to expect us to do with your personal information.

This information applies to all services provided by CEL Technologies Ltd that link to this privacy policy, including (but not necessarily limited to) our website, available at https://finbar.com, and our Excel add-in, available under the name 'finbar' or 'finbar Excel'.

If you have any questions or concerns regarding this Privacy Policy, please contact us at legal@finbar.com.

What information we collect, use, and why

We may collect and use the following information about you for the purposes outlined below.

  • Names and contact details
  • Date of birth
  • Purchase or account history
  • Account information, including registration details
  • Website user information (including user journeys and cookie tracking)
  • Information used for security purposes
  • Marketing preferences
  • Call recordings

We collect this information in order to:

  • respond to your customer service requests, inquiries or questions
  • allow you to participate in interactive portions of our services, where you choose to do so
  • provide you with the information, products and services you request from us
  • review and improve our products and services
  • provide you with marketing information in accordance with any selected marketing preferences
  • assist in our efforts to keep our operations secure
  • manage and administer our business
  • run a promotion, contest, survey or other website feature
  • send emails that may include company news, updates, related product or service information, etc. if you have decided to opt-in to our mailing list. You may unsubscribe from mailing lists via instructions in each email, or by contacting us.

We may get personal information from:

  • people directly
  • publicly available sources
  • third party providers, including your employer, marketing partners, industry publications, content syndication partners

How long we keep information

We will retain personal information for as long as it serves the purposes for which the information was collected and for longer periods of time only if required by law or regulations.

Who we share information with

Amazon Web Services: This data processor provides cloud infrastructure services for us, including user account management, authentication and data storage.

Microsoft Azure: This data processor provides cloud infrastructure services for us, including data storage and hosting of certain resources.

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal data.
  • Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
  • Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint